The official travel company for the Emmy-nominated show “Destination Craft!”
By placing your first deposit, you agree that you have carefully read and agree to these Terms and Conditions, and fully understand its contents. You are aware that this is a release of liability and a contract between yourself and Craftours and agree to all terms and conditions of your own free will.
TOTAL TOUR PRICE:
All prices are based on two persons sharing accommodation. Tour prices, excluding cruises, or unless noted, are based on airfare, land rates and rates of exchange in effect at the time of arrangements. All rates are subject to change without prior notice. Should the rates go up or down prior to departure, it is possible an adjustment will be made. Any tours or packages less than $1000.00 will not be eligible for any discounts or coupons. As all services are contracted and prepaid on a group basis, no refunds can be granted for any accommodation, services or events which are not used. If you deviate from the tour, no consideration can be given to a refund for unused services. Our tours are subject to a minimum number of people. Should fewer than the tour minimum participate a price adjustment may be necessary. All trips are subject to change at the discretion of Craftours. Craftours reserves the right to change or eliminate scheduled instructors, or travel managers from any land tour or cruise based on the number of participants or other factors.
If for any reason your reservation is canceled before the final payment date (120 days before tour departure), you will be assessed an administrative fee of $100 per person. On or after the final payment date, full 100% penalties apply, no refund will be paid on your reservation. Full refund does not include tickets from vendors including but not limited to theater tickets, airline tickets or any other vendor, that is out of the control of Craftours. Refunds are processed immediately and should be received within four to six weeks.
Craftours will cancel all tours that are related to natural disasters, coronavirus, terrorism, or any other unforeseen circumstances where we feel it is unsafe for our guests to travel. In the event this occurs, Craftours will not be responsible for any refunds, however we will do our best to reschedule the same tour on a different date in the future. If the airlines, hotels or tour operators we use do not refund the money for this cancellation, the difference will be paid by the participant. Craftours may at any time reschedule a tour or offer a credit to use for future bookings. Cancellations due to known, foreseeable, or expected events, epidemics, government prohibitions, travel warnings and advisories, or fear of travel are generally not refundable.
Craftours gift certificates may be used for selected tours only. They cannot be applied towards the payment of Cocoons, value tours or any other already discounted trips. If you cancel your tour, and a gift certificate was used towards the payment of the tour, the refund will only be for the amount of money that was initially paid for the certificate, not the value listed on the certificate. Certificates expire on the dates posted on the certificate and are not transferable.
Tours where clients are booked as land-only, start and end at the designated hotels. It is the clients responsibility to get from their point of origin to the hotel. As such, land only packages do not include any airfare or transfers that takes them from their point of origin to the meeting point or end point for the group.
Land Only Guests please note: In declining airfare with any of our tour packages and confirming a “land only” cost, you become responsible for arranging your own airport transfers to and from the hotel. Airport transfers can be purchased through Craftours at a minimum of $75.00 per person or higher, depending on the tour.
CLASSES & OPTIONAL TOURS
All optional tours & any quilting classes, lectures, demonstrations or any like activity can be canceled by the attendee, up to 30 days prior to the event for a full refund. Any activities canceled by the attendee, past the 30 day mark are subject to full penalties.
Gratuities are not included in the price of the tour quote but will be added during sign up. These gratuities include paying for the services of the bus driver, tour guides, porters, waiter staff in the restaurants, the maid service at the hotel and any additional gratuity that would merit for services rendered. If for any reason a tour participant does not believe they have received excellent service from the people who have served them during their tour, and they can provide a reasonable explanation as to why they believe they have not, a portion of the gratuity will be refunded following the tour.
AIRLINES & AIR TRANSPORTATION:
If Craftours is providing flight arrangements, flight reservations are being held on behalf of the group on scheduled IATA carriers and based on 6-day minimum, 30-day maximum fares. If a promotional airfare is broken or extended for any reason, an additional fare may be payable. Tickets must be issued 31 days prior to departure. Any change in return flights, after ticket is issued, carries a mandatory charge of $250 per person, plus deviation and change fees described elsewhere. It is the responsibility of each tour participant to pay any luggage fees the airline is requesting and Craftours holds no responsibility for lost or destroyed luggage. Please consult the airline terms and conditions for more information. IF TICKET IS CANCELLED AFTER BEING ISSUED, AIRLINE REGULATIONS STIPULATE NO REFUND OF FARE. Additional non-recoverable airline penalties of up to $100 may be assessed for cancellations received within 120 days of departure.
For those who make domestic air arrangements to the originating city of your tour, Craftours strongly recommends the purchase of tickets that can be changed without heavy fees and penalties as flight schedules are always subject to change. Craftours may be able to assist with economical add on airfares. Call our domestic Air Department for specifics on your departure and home city. (877-887-1188).
AIRLINE FUEL SURCHARGES:
All airfare arranged through Craftours includes airline fuel surcharges. However, they are subject to change without notice due to fluctuating oil prices. We reserve the right to amend your airfare in the event of an airline-imposed increase.
Specially selected hotels based on double occupancy with private bath. A single room supplement will be charged where requested and available. If you do not have a roommate and Craftours is unable to arrange one, you will be billed for the single room supplement. All singles are subject to availability.
Breakfast and Table D’Hote dinners are provided as noted in the itinerary. An extra charge will be made when coffee, tea or other beverages are not included in the menu of the day with the dinner meal.
If the client chooses to change tours prior to the final payment date, they will incur a $250.00 administrative fee per tour change.
A service charge of $50 p.p. will be applied for any deviations made in tour, (where possible). Plus any additional air or land charges incurred.
Craftours reserves the right to change the itinerary due to unforeseen circumstances or emergencies.
We are a company of equality. We do not refuse service to anyone because of color, sexual orientation, religion, or any other reason. We kindly ask that anyone traveling on a Craftours tour or participating in any way with one of our travel experiences, be respectful of all participants. We do not tolerate bullying or disrespect of any kind during a trip. Failure to act accordingly may result in being removed from the tour by the Craftours travel manager. Craftours and their representatives act only as agents for the tour members in making arrangements for hotels, transportation, sightseeing, restaurants or any other services in connection with the itinerary. All such persons and entities are independent contractors. Craftours will exercise reasonable care in making such arrangements, however, they do not assume any liability whatsoever, for any injury, damage, loss, accident or delay to person or property because of any acts of war or terrorism, any act of default of any hotel, carrier, restaurant, company or person rendering any of the services included in the tours. The tickets, coupons, tariffs, rules or contracts currently in use by any carrier, hotel, restaurant or other contractor rendering services shall constitute the sole contract between such contractor and the tour member. Craftours, or the organizer, accept no responsibility for any damage or delay due to sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or any other cause beyond their personal control. No carrier shall be responsible for any act, omission or event during the time guests are not on board its own conveyance. COVID-19 Waiver of Liability – Participants on our tours acknowledge they will assume all risks associated with contracting COVID-19 while participating in any Travel Alliance, Inc. d/b/a “Craftours” travel experience. They also acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that they may be exposed to or infected by COVID-19 by participating in any Craftours’ travel experience and that such exposure or infection may result in personal injury, illness, permanent disability, and death. Tour participants also understand that the risk of becoming exposed to or infected by COVID-19 while traveling may result from the actions, omissions, or negligence of themselves and others, including, but not limited to Craftours’ employees, volunteers, owners, and program participants. Tour participants voluntarily agree to assume all of the foregoing COVID-19-related risks and accept sole responsibility for any injury to themselves (including, but not limited to, personal injury, illness, permanent disability, and death), illness, damage, loss, claim, liability, attorney’s fees, or expense, of any kind, that I may experience or incur in connection with my participation in any Craftours travel experience (“Claims”). If anyone should test positive for COVID-19 during a tour, they will immediately be isolated from the tour group and not allowed to join them again. It will be the responsibility of the traveler to pay for any additional charges they incur because of this. In agreeing to these terms tour participants release, waive, covenant not to sue, discharge, hold harmless and indemnify Travel Alliance, Inc. d/b/a Craftours (including its parent company, subsidiaries, and affiliates) and its employees, agents, and representatives, of and from the claims, including all liabilities, claims, actions, damages, costs, expenses, or attorney’s fees of any kind arising out of or relating thereto. Participants fully understand and agree that this release includes any claims based on the actions, omissions, or negligence of Travel Alliance, Inc. d/b/a Craftours (including its parent company, subsidiaries, and affiliates) and its employees, agents, and representatives. The right is reserved to cancel or change itineraries, or substitute services without notice, with any possible price adjustments for changed said services at the discretion of Craftours. The right is also reserved to decline to accept or retain any guest at any time. If a guest is cancelled from one of our services due to inappropriate behavior, no refunds will be issued after final payment is made. In view of statutory or contractual limitations that may apply to personal injury or property damage losses, the purchase of accident and baggage insurance is strongly recommended. By agreeing to the terms & conditions, I release Craftours from its own negligence and assume all risk thereof. Based on the vaccine protocol for each country, this will determine the vaccine requirements when traveling on any of our international tours.
For all tours, classes and events quoted in USD the following restrictions apply. All trips are billed in USD. Any prices quoted in currencies other than USD are an approximation and based on exchange rates at time of publications. All tours will be billed in USD using the exchange rate at the time of billing.
Most tour documentation will be mailed weeks prior to the departure date of the trip to domestic (USA) residents. Any participants outside of the USA will receive a digital document confirmation, if you live in Canada and would like a physical copy of your documentation a $15 USD mailing fee will be charged. All participants who do not receive a physical copy of any additional documentation will be given a copy on the first day of the trip.
Travel insurance is highly recommended on all tours and should be purchased at the time of deposit. Travel insurance includes medical, dental, emergency transportation, and accident coverage up to a certain amount. The insurance also covers baggage protection and delay including lost or stolen items. In the event of a trip cancellation or interruption, the traveler would be covered up to a certain amount. Our travel insurance also offers a 24-hour hotline service to assist you in solving any medical, legal or travel-related emergency. Please contact our office at (877-887-1188) for more information.
Craftours must be advised in writing, prior to any booking, of any medical condition, physical, emotional or mental, which may require professional attention during the trip or may require the use of special equipment. If you fail to notify us of any such conditions, Craftours may refuse to allow you to take the trip and you will forfeit the cost of the trip; and in such event we shall have no liability, financial or otherwise.
If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release Craftours and all professional personnel from any liability related to such condition or it’s treatment.
If you do have any physical challenges that require assistance, you must be accompanied by a person with no such limitations that can assist you during the duration of the tour.
We cannot accommodate women past their sixth month of pregnancy. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Some trips, may not be wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations.
Craftours reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
Craftours is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is Craftours responsible for the quality of medical care, or lack thereof, you may receive while on the trip.
By agreeing to these terms you understand the physical requirements of the activity in which you will be participating, and currently have no known physical, medical or mental condition which would impair your ability to participate in this tour or your safety in this activity, and am willing to assume all risks that may be created, directly or indirectly, by any such condition. You hereby authorize Craftours or our local groundhandler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for because of participation in this activity without any further consent.
PHOTOGRAPHY & VIDEO:
During the tour or cruise, Craftours will be taking photographs and recording video of our guests. Some of these photos and videos may be used in promotion, marketing and advertising for our company without payment or any form of compensation to the participant. If you do not wish to have any images of you, either in photographs or on a video recording, you can contact our office and let us know. A representative from our office must reply and send you a confirmation that we agree. If you do not contact our office prior to the departure date of your tour or cruise, or you do not receive a letter or email back from the Craftours office, you are agreeing to these terms and conditions.
If you are a single traveler who has asked Craftours to assist in finding another single person to travel with you, all responsibility for this arrangement will be between you and the person you are making the arrangements with. Craftours assumes no responsibility for this arrangement whatsoever.
Furthermore, should this roommate cancel from the trip, you will be responsible for paying the single occupancy rate of the tour, should final payment date is past. If you cancel off your trip after the final payment date because your roommate cancels off, you will be penalized 100% of the tour/cruise cost.
PERSONAL INFORMATION SHEETS:
Following your reservation and deposit for a trip, a personal information sheet will be sent to you to complete and sign in agreement with our Terms and Conditions. Prior to sending out travel documents, a personal information sheet for every person included in the traveling party must be filled-out, signed, and returned to our office. Travel documents will not be sent out to any individual(s) who has not returned their signed, personal information sheet to our office. The information submitted will be used for booking purposes and if there are any changes at a later date it could result in a minimum $150 change fee.
RISKS & HAZARDS:
In order to partake of the enjoyment and excitement of this trip you agree that you are willing to accept the risks and uncertainty involved as being an integral part of the adventure. Craftours will not have liability regarding providing compensation for any risks associated with travel or the tour directly, during or after the course of the cruise or tour package. Participants travel of their own accord and are responsible for their own health care and well-being. This includes but is not limited to hazards of transportation, terrorism, war, theft, illness, acts of government, forces of nature, animal misbehavior, or any damage to person or property. For those tours traveling to locations requiring vaccinations, including but not limited to Kenya; please consult your local physician to determine which vaccines you may be required to have for these expeditions. You hereby accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of Craftours and agree to hold harmless and release Craftours from claims of third party negligence.
By agreeing to these terms and conditions you acknowledge that you have voluntarily applied to participate on the trip/s and that I have read the description of the trip as it appears in the current Craftours website and/or promotional media relating to the trip. You are voluntarily participating in this trip with knowledge of the hazards involved.
Any dispute concerning, relating, or referring to this contract, or any other literature concerning the participants trip shall be resolved exclusively in Bureau County, Illinois. Such proceedings will be governed by Illinois law.
Please note: All international tours require a valid passport to travel that does not expire within six months of the return date of the tour. It is the responsibility of the traveler to ensure their passport is updated and valid. Craftours is not responsible for any travel expenses incurred if the traveler does not meet the legal requirements.
At Craftours, we appreciate the opportunity to plan an exciting travel adventure for you and we especially appreciate it when you tell your friends and family about our company. Because our repeat business is over 65%, we are confident we are providing a top-notch tour with every trip we plan. In an effort to reward you for recommending Craftours to your friends and family, we will give you $250.00 in a future travel credit for sending a new client our way, maximum $1000.00 per destination! Simply tell your friends when they call to plan a trip, to let us know you were the one who recommended them to us. This credit becomes active once they return from their tour. Please note: This credit must be used within a one-year period from the date the credit was issued. Additionally, this referral program does not apply to any value tours, discounted tours, tours on sale, or Craftours cocoons.